Mop and bucket in Aisle 3

by Arnold Burian

Check out Mop and bucket in Aisle 3 by Jen Frahm. Here is an excerpt:

A sign warning that a cleanup is underway


Deep breath. They’ve done it again. They’ve invested heavily in installing a change without thinking about the people who will use it, or thought about adoption, OR the impact on customers. In short: There’s been no change management expertise involved. 

You’ve been called in really…

The full article is available here.

You may also like

This website uses cookies to improve your experience. Accept Read More