Mop and bucket in Aisle 3

by Arnold Burian

Check out Mop and bucket in Aisle 3 by Jen Frahm. Here is an excerpt:

A sign warning that a cleanup is underway

 

Deep breath. They’ve done it again. They’ve invested heavily in installing a change without thinking about the people who will use it, or thought about adoption, OR the impact on customers. In short: There’s been no change management expertise involved. 

You’ve been called in really…

The full article is available here.

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