Change Management 911: Emergency ITSM Change Procedures

by Arnold Burian

Check out Change Management 911: Emergency ITSM Change Procedures by Christopher Smith. Here is an excerpt:

Change management 911 – emergency change procedures – are essential for any ITSM department.

Though incorporated into ITIL, not all IT departments are sufficiently prepared for emergency changes.

In this article, we’ll cover a few basics about “change management 911,” including:

  • Why…

The full article is available here.

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