Check out Leading Process Improvement – Your Process Improvement Workforce by Anthony DoMoe. Here is an excerpt:
So who works for you?
Do you have a team of hard-working, eager, experienced, and energetic
CPI Practitioners out there making amazing things happen at record pace? Do they report directly to you, with no
distractions to slow project completion?
You know… those people who make your job so…
The full article is available here.