Check out Leading Process Improvement – It’s the Culture, though, isn’t it? by Anthony DoMoe. Here is an excerpt:
CPI isn’t just a bag of tools (“sprinkle a little Lean on
it, add a dash of Six Sigma…”). An
organization can’t just hire a consultant to “do Lean” to some departments and
expect any meaningful change to take hold.
Getting meaningful results requires a much more “big picture”…