Check out Leading Process Improvement – Who Owns the Results? by Anthony DoMoe. Here is an excerpt:
This one is easy, right?
Every DMAIC project “ends” with a handoff back to the process owner,
doesn’t it? Every Rapid Improvement
Event involves the owner at an integral level, right?Is it always this easy?
Disclaimer – The scenario below can really happen.What happens when…
The full article is available here.