Change Management KPIs: A Crash Course

by Arnold Burian

Check out Change Management KPIs: A Crash Course by Christopher Smith. Here is an excerpt:

Why use change management KPIs and metrics?

You use them for the same reasons you’d use them with any other business activity.

Metrics and KPIs help you:

  • Stay accountable
  • Prove the value of your program, product, or solution
  • Demonstrate progress
  • Gain insight into what works and what doesn’t

In…

The full article is available here.

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