Check out Change Management KPIs: A Crash Course by Christopher Smith. Here is an excerpt:
Why use change management KPIs and metrics?
You use them for the same reasons you’d use them with any other business activity.
Metrics and KPIs help you:
- Stay accountable
- Prove the value of your program, product, or solution
- Demonstrate progress
- Gain insight into what works and what doesn’t
In…
The full article is available here.
