Check out A Fast Crash Course on the ITIL Change Management Process by Christopher Smith. Here is an excerpt:
Changes to IT services can be difficult, trying, and exhausting. Change management methods — such as the ITIL change management process — removes headaches, speeds up the transition, and makes it easier for everyone involved.
So what exactly is ITIL and how useful is it?
A Quick Overview of the…
The full article is available here.