Check out 20 ITIL Change Management Metrics by Christopher Smith. Here is an excerpt:
Change management metrics for ITIL are different from other change management metrics.
The change models that focus on people – such as ADKAR and the Kotter model – don’t have much in common with ITIL’s change process.
This is because ITIL has a more specific scope.
So it stands to reason…
The full article is available here.