20 ITIL Change Management Metrics

by Arnold Burian

Check out 20 ITIL Change Management Metrics by Christopher Smith. Here is an excerpt:

Change management metrics for ITIL are different from other change management metrics.

The change models that focus on people – such as ADKAR and the Kotter model – don’t have much in common with ITIL’s change process.

This is because ITIL has a more specific scope.

So it stands to reason…

The full article is available here.

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