Check out “Always Have A Plan B” & Other Tips For Your ITIL Change Management Process Flow by Christopher Smith. Here is an excerpt:
It’s all on you. You’re the key to your organization’s successful change management.
Why? Because you’ve got to design an effective ITIL change management process flow.
“There is no one-size-fits-all approach for [the] change management process. Businesses need to understand their…
The full article is available here.