Check out Support Structures for Change Agents by Jason Little. Here is an excerpt:
A few years ago when I was working in a large organization helping a 1600-ish person department with a change, I had a few of those days that I think we’ve all had at some point. I had a day of meetings scheduled and every single one was canceled by the time I got to work.
I checked my mail,…
The full article is available here.