What working on a flea and tick control hotline taught me about empathy

Check out What working on a flea and tick control hotline taught me about empathy by Jen Frahm. Here is an excerpt:

I’ve worked for 25 years in change – not all of those years have been in a formal change management position. In fact, I had sixteen different jobs before I hit my straps with change management consulting and eight years of study if you count the missteps!

But in hindsight, everyone of those…

The full article is available here.

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