Change hack 8: Using human-centred design in change management

Check out Change hack 8: Using human-centred design in change management by . Here is an excerpt:

There’s this experience most of us have when we buy a new car. Let’s say it’s a green Volvo. Once you own it, you notice there are quite a few people around driving the same car as you. There’s a nifty scientific term for that called theReticular Activating System,which is like a switch…

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